Warranty & Return policy

---

All new inflatable SUPs purchased from SUP51 are covered by warranty. Product registration is not required however proof of purchase is required. 

1) Coverage: Inflatable Paddle Boards purchased from SUP51 are provided with a warranty against manufacturing defects for one (1) year from the date of purchase.  "Manufacturing defects," are defined as seam failures, multiple seam leaks, improperly installed fin slots, or handles that become disconnected from the board. The warranty only encompasses inflatable paddle boards that were purchased new from an authorized SUP51 Paddle Board Dealer or online at SUP51.com.

2) Requirements: Warranty coverage is not transferable and as such will only apply to the original purchaser of the paddle board. Proof of purchase must be presented at the time of the warranty claim. 

3) Exclusions: This warranty does not cover any damage that may be the result of misuse, unauthorized modifications or repairs, impact accidents, heat exposure, excessive exposure to sunlight, improper handling, improper transport, improper storage, use in rental operations, abuse, poor maintenance or care, incorrect set-up, racing, over-inflation, LEAVING A BOARD INFLATED AT PRESSURE (5 PSI OR MORE) FOR EXTENDED PERIODS OF TIME (2 HOURS OR MORE) WHILE NOT IN USE IN WATER. Continuous inflation to the maximum certified pressure (15 PSI) shall void the warranty. Cosmetic flaws do not affect the functionality, structural integrity or performance of the board and are therefore, deemed not covered by the warranty. This includes but is not limited to, defects in the deckpad, glue marks, ripples on the seams, discolourations, or small scratches. Damage resultant from opening inflatable SUP boxes with a knife or sharp implement will not be covered by this warranty. Inflatable board's valves that need tightening, tuning, or lubrication are considered basic maintenance and therefore are not covered by this warranty. Inflation of this product with any device other than a standard SUP hand pump or certified electric SUP pump will void this warranty; this includes all electrically or pneumatically operated pumps or compressors and/or compressor adapters. Any leak that is not on a seam, will not be covered by this warranty. 

SUP51 will not honour any warranty claim that, in the company's opinion, appears to be fraudulent. This warranty covers only the paddle board itself and excludes any supplementary products such as fins, paddles, bags, pumps, leashes, and patch kits that may have been included as part of a kit or sold separately.

4) Shipping: A shipping charge to return the board to the manufacturer may be applied to any warranty return and shall be the responsibility of the purchaser. 

All other products sold in store and online including paddle board accessories, paddles, and life jackets are NOT covered by any type of warranty.  

All inflatable SUPs purchased in store may be returned for a full refund or exchanged within 7 days of purchase if THE BOX IS SEALED AND UNOPENED. NO EXCEPTIONS. For online or store orders that have shipped, please see the following section. All inflatable SUPs shipped outside of Canada are final sale. 

Inflatable SUPs: If an order for an inflatable SUP is cancelled after an order has shipped, a flat shipping rate of $50 per board will be charged to the customer plus a restocking fee of $30 per board once the board is returned. THE BOARD MUST BE SEALED AND UNOPENED. NO EXCEPTIONS. The customer is responsible for returning the product to SUP51 and will not be compensated for return shipping. The customer has 14 days from the time they purchase the board to notify SUP51 of the cancelation and to ship or return the board. The cancelation fees will be reflected in the refund once the board is received. Boards postmarked after 14 days of purchase will not be refunded. All other shipped products are final sale.

Return Procedure: Do NOT ship returns to any store location. Please indicate your five digit order number on the return shipping label. Please remove or cover all old shipping labels. Please ship all returns to: 

SUP51 - RETURNS
10105 243A St.
Maple Ridge, BC
V2W1W8
Canada

Note: Refunds for online payments typically take 10-15 business days to process.